POLICY

We want you to love your Reinora piece. If for any reason you don’t, we offer a 14-day return policy for a full refund on all in-stock items. This means you have 14 days from the day you receive your order to request a return.

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To qualify for a return, your item must be in its original condition—unworn, with tags attached, and in the original packaging.

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To begin a return, please email us at info@reinora.com with your name, order number, and the reason for the return (your feedback is truly appreciated). We’ll share the next steps, including the return address.

Please note: Items sent back without contacting us first will not be accepted. Return shipping costs are the responsibility of the customer.

Made-to-order items (such as pieces from The Upside Collection) can be returned for store credit only.

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Custom designs are final sale and not eligible for return or refund.

If you have any questions about returns, feel free to reach out to us anytime at info@reinora.com.